Get Started
  1. How to import a wallet?
  2. Which tokens does SafeWallet support?
General
  1. What is transaction fee (miner fee)?
  2. What does “irreversible” mean?
  3. What is keystore?
  4. What does “decentralized” mean?
  5. What is Mnemonic phrase?
  6. What does “bitcoin transaction confirmation” mean?
  7. What is bitcoin wallet?
  8. What is bitcoin?
Transaction
  1. What is the minimum amount of bitcoin that I can send?
  2. Can I send bitcoin to my ether wallet?
  3. How to cancel or withdraw a transaction?
  4. What if I send my assets to a wrong address?
  5. Why the transaction time out?
  6. Why the transaction fee was charged when the transaction failed?
  7. How much transaction fee will be charged for a transaction?
  8. How long does it take for assets to be transferred to an account?
Wallet Security
  1. What if I find some transactions which was not made by me in SafeWallet?
  2. My private key was lost and my wallet was stolen, can you help block my account?
  3. How can I get the mnemonic back when I forget to backup or lose it?
  4. What if I forget my wallet password?
Frequently Asked Questions
  1. How to delete wallet when you create wrong wallet?
  2. How to check the transfer record?
  3. Why I can't use SafeWallet on my ROOT phone?
  4. Does it support withdrawal?
  5. What can I do if I cannot find my wallet address?
SafeWallet ID
  1. How to restore a SafeWallet ID?
  2. How to back up a SafeWallet ID?
  3. How to create a SafeWallet ID?
  4. What is SafeWallet ID?
Technical Support

Telegram: https://t.me/safewalletgroup

Technical Support: walletsupport@cmcm.com